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December 15, 2005

Banks ban clocks to stop complaints

clock.jpg


CLOCKS are being removed from NatWest banks — to stop customers moaning.
Insiders say the timepieces are being taken down so the public cannot complain about how long they have had to queue.
The decision is part of a £150million revamp which has already seen wall clocks disappear at several London branches.
One worker said: “If people have been standing waiting to see a cashier for a long time they can get very cross.
“With a clock there, it was difficult for us to disagree with them. Without one it’s harder for them to complain.???
NatWest spokesman Ronan Kelleher said a survey undertaken before the refit found clocks were not something customers believed would “enhance their banking experience.???

Posted by Heather at December 15, 2005 04:21 PM

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